askIABot

Tools Marketplace

Extend your bot beyond Q&A. Tools give it the ability to take actions — capture leads, process orders, hand off to a human, and more.

How tools work

Tools are installed at the workspace level and then enabled per bot. Once enabled, the bot automatically decides when to call a tool based on the conversation — you don't need to write any logic.

  1. Go to Dashboard → Marketplace and install a tool
  2. Open a bot, go to Settings → Tools and enable it
  3. Configure the tool (webhook URL, required fields, etc.) from Dashboard → Tools
  4. The bot is ready — no prompt engineering required
Each tool comes with a built-in system prompt rule that tells the bot exactly when and how to use it. You don't need to modify your bot's prompt.

Available tools

Lead CaptureGrowth+

Collect visitor contact info during conversations and push it to your CRM via webhook.

Handoffs / Live AgentGrowth+

Escalate conversations to a human agent when the bot can't help. Agents reply from the dashboard.

E-CommerceGrowth+

Full in-chat shopping: product catalog, conversational checkout, order tracking.

WebhooksGrowth+

POST data to any external URL when the bot triggers the tool. Connect to Zapier, Make, or your own API.

TicketsBusiness+Coming soon

Automatically open a support ticket in Linear, Jira, or Zendesk. Coming soon.

MeetingsBusiness+Coming soon

Share your Calendly or Cal.com link and capture scheduled meetings. Coming soon.

Send EmailBusiness+Coming soon

Send automated emails via Resend, SendGrid, or Postmark. Coming soon.

Enabling a tool for a specific bot

Installing a tool in your workspace doesn't automatically enable it for all bots. This is intentional — you might want the e-commerce tool on your shop bot but not on your support bot.

To enable a tool for a bot: open the bot → Settings → Tools tab → toggle the tool on.