Cookie Policy
Last updated: 12 December 2025
This Cookie Policy explains which cookies and similar storage technologies (localStorage) ASKIABOT LIMITED uses on https://www.askiabot.com and in the AskiaBot chat widget, and why.
1. Strictly Necessary Cookies (no consent required)
| Name | Purpose | Duration |
|---|---|---|
| authjs.session-token / __Secure-authjs.session-token | Keeps you signed in to the dashboard | Session / 30 days |
| askia-cookie-consent | Remembers your choice about optional cookies | Persistent |
2. Optional Cookies (subject to your consent, askiabot.com website)
| Provider | Purpose | Enabled when |
|---|---|---|
| Sentry (session replay) | Helps us diagnose bugs by reviewing anonymized sessions | You click "Accept" on the cookie banner |
You can change your mind at any time: .
3. AskiaBot Chat Widget (on our customers' websites)
When you chat with a bot powered by AskiaBot on one of our customers' websites, the widget stores some information in your browser (cookie and localStorage), on the domain of the site you're visiting:
| Name | Purpose | Consent |
|---|---|---|
| askia-cid, askia-cursor, askia-handoff-notice | Keeps track of the current conversation (like a session shopping cart) | Strictly necessary |
| askia-vid, askia-satisfaction-shown | Lets you find, manage, and rate your past conversations with the bot | Requires your explicit in-widget consent before anything is written |
Without your consent, the widget operates in single-session mode: no persistent identity is created, and conversation history is unavailable.
4. Payment
When you check out, you are redirected to Stripe Checkout. Stripe may set its own cookies on its domain (checkout.stripe.com) for fraud prevention — see Stripe's own privacy policy.
5. Contact
For cookie-related questions: support@askiabot.com