Privacy Policy
Last updated: 12 December 2025
ASKIABOT LIMITED ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect personal data when you use the AskiaBot platform and website (https://www.askiabot.com). This policy complies with the UK GDPR and EU GDPR.
1. Data Controller
The data controller is:
ASKIABOT LIMITED
Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Contact email: support@askiabot.com
2. Personal Data We Collect
We may collect the following categories of personal data:
Account Data
- Full name
- Email address
- Password (encrypted)
Usage & Technical Data
- IP address
- Browser type and device information
- Log files and timestamps
- Usage statistics (messages, interactions)
Content Data
- Documents, text, and data uploaded by users
- Conversations generated by AI assistants
⚠️ Important: ASKIABOT LIMITED does not claim ownership of your uploaded content.
3. Purpose of Data Processing
We process personal data for the following purposes:
- Creating and managing user accounts
- Providing and operating the AskiaBot service
- Training and generating AI responses based on user-provided content
- Improving platform performance and features
- Security, fraud prevention, and compliance
- Customer support and communication
4. Legal Basis for Processing
We process data based on:
- Contract performance (providing the service)
- User consent (where applicable)
- Legitimate interests (platform security, analytics)
- Legal obligations
5. Data Storage & Security
We implement appropriate technical and organizational measures to protect personal data, including: encryption, access control, secure hosting infrastructure, regular monitoring. Data is stored only for as long as necessary to provide the service or meet legal obligations.
6. Data Sharing & Subprocessors
We may share data with trusted service providers (subprocessors) strictly necessary to operate the service, such as:
- Cloud hosting providers
- Payment processors (Stripe)
- Sentry (error monitoring and, with your consent, anonymized session recording to improve product stability)
All subprocessors are contractually bound to comply with GDPR standards.
7. International Data Transfers
If personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).
8. User Rights
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
Requests can be sent to: support@askiabot.com
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
10. Contact
For privacy-related questions or requests: support@askiabot.com